Case Studies English

Nedo: Revolutionizing Massage Chair Management

Context:
Nedo is a rapidly growing company that deals with purchasing, renting, and managing massage chairs and spaces for them in commercial places. They faced a challenge related to the time-consuming process of entering inquiries and complaints into their application.

Challenge:
The client approached us with a problem related to the long process of entering cases from phones into the application. This process took them up to 5 minutes, which led to delays in processing inquiries and dissatisfaction of customers.

Solution:
HeyCloud specialists developed an innovative approach aimed at optimizing the process of entering data into the application. By creating a dedicated flow, we enabled faster processing of inquiries and complaints.

Result:
With HeyCloud’s support, the time spent entering inquiries from phones into the Nedo application has been reduced from 5 minutes to just 30 seconds. This translates into greater work efficiency, better customer service, and increased satisfaction with using Nedo’s services.

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